Privacy Policy

Privacy Policy

Effective: 18 November 2024

1. Introduction

Collabit Software Ltd (“Collabit”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, our applications (“apps”), and our services (collectively, the “Services”).
This Policy applies to both our website and our SaaS platform/app.

We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Please read this Policy carefully to understand how we treat your personal data.


2. Who We Are


3. What Data We Collect

We may collect and process the following types of personal data:


4. Legal Basis for Processing

We process your personal data only where at least one lawful basis applies:


5. How We Use Your Data

We use your information to:

We do not use your data for automated decision-making or profiling, except as required for security (e.g., access logs, fraud prevention).


6. Data Sharing and Sub-Processors

Your data may be shared with trusted sub-processors (such as Amazon Web Services for hosting, and Google Maps API for address lookups), solely to deliver our services. All third parties are required to comply with strict data protection and confidentiality obligations. A full list of current sub-processors is available upon request.

We do not sell or rent your data to any third parties.


7. International Data Transfers

We primarily store your data in the United Kingdom or European Economic Area (EEA). If data is transferred outside the UK/EEA (for example, to AWS or Google), we ensure adequate safeguards are in place—such as Standard Contractual Clauses (SCCs) or reliance on adequacy decisions—to protect your data as required by law.


8. Data Security

We use appropriate technical and organisational measures to safeguard your personal data, including:


9. Data Retention

We only keep your personal data as long as necessary to fulfil the purposes it was collected for, including:

When no longer required, your personal data will be securely deleted or anonymised.


10. Your Rights

Under GDPR and UK law, you have the right to:

To exercise any of these rights, please contact us at info@collabitsoftware.com.


11. Account Deletion and Data Erasure

You have the right to request deletion of your account and personal data at any time.

To submit a request, please use our dedicated online form at:
https://collabitsoftware.com/data-privacy-and-account-deletion-requests/

Alternatively, you can contact us directly at info@collabitsoftware.com.

Upon receiving your request, we will:

Please note: Deleting your account is irreversible and will remove all access to your data and features.


12. Cookies

Our website and platform use cookies and similar technologies to improve your experience and analyze usage. Where required, we ask for your consent before placing non-essential cookies. For more details, please see our Cookie Policy.


13. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children.


14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website/app, and material changes will be notified to users as appropriate.


15. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Email: info@collabitsoftware.com
Post: Collabit Software Ltd, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA, UK


This Privacy Policy was last updated: 18 November 2024