Report turnaround
Reduced from four to five days, as reported in the story.
The customer experience
Company Overview
Thames Air & Water Tech specialise in delivering water treatment services that assist clients in fulfilling their legal responsibilities concerning Legionella management. In addition, the company offers a range of products and services, including electrical services, gas & plumbing, HVAC and more recently our environmental sector that is aimed to assist meeting your ESG goals.
As the team puts it, Thames Air Water Tech operates as a “one stop shop in compliance”, The company employs 18 staff in total, including 10 field engineers responsible for delivering services across customer sites.
The Challenge
Before implementing Collabit, Thames Air Water Tech’s operations were spread across paper-
based processes and multiple disconnected systems.
“It was paper based and multiple systems – scheduling, engineers’ calendars – nothing was fully collaborative.”
Scheduling was particularly time-consuming, often taking days to coordinate.
“Scheduling would take a couple of days. We got it down to about a day and a half, but it was still inefficient.”
As the business pushed for growth, administrative workload increased significantly.
“The admin was so heavy, and we were pushing for growth. We needed everything in one place.”
A previous system was trialled for four months but failed to support the specialist requirements of air and water hygiene compliance.
“We tried another system for four months – it just didn’t work.”
This experience highlighted the need for a sector-specific solution that could scale alongside the business.
Why Collabit
Collabit stood out immediately due to its industry-specific design. Unlike generic CRMs, the platform had been built with a clear understanding of Legionella compliance and air and water hygiene workflows.
Key decision factors included:
- A true “all-in-one” system for compliance operations
- Built-in lab reporting and automated report generation
- Streamlined quoting and job processing
- A platform that engineers and office staff could use without complexity
The onboarding process was described as “absolutely great” with bi-weekly calls and ongoing support. The Collabit team remained hands-on throughout implementation, ensuring the system was configured around Thames Air Water Tech’s operational needs.
Today, Collabit underpins every core operational function at Thames Air Water Tech. The most critical features include:
- PPM scheduling
- Asset registers
- Engineer mobile app
- Automated document and certificate generation
- Customer portal
The customer portal has been particularly impactful, acting not just as a service tool but also as a sales differentiator. It has directly helped the business win new clients and tenders, as customers can access reports and compliance documentation instantly without chasing the office team.
For engineers, Collabit has transformed field operations. All site, asset, and job data is available on their mobile devices, removing the need for iPads, paperwork, or calls back to the office. This has significantly reduced delays and improved first-time job completion.
Compliance reporting has also improved dramatically. Reports are automatically sent to account managers, include structured checklists to ensure no data is missed, and allow for secondary checks before submission- raising the overall quality and consistency of compliance evidence.
Results & Measurable Impact
Since adopting Collabit, Thames Air Water Tech has seen clear, measurable improvements across the business:
- Report turnaround time reduced from 4- 5 days to just 2 days
- Admin time reduced by approximately 8- 10 hours per week
- Improved compliance accuracy and reduced risk
- Total operational visibility, replacing fragmented spreadsheets with a single operational view
- Simplified scheduling and automated customer communications
Customer feedback has been overwhelmingly positive. During annual client reviews, customers consistently highlight the improved reporting timelines and the convenience of the portal, with only positive feedback received since implementation.
Supporting Growth
Collabit has played a key role in enabling Thames Air Water Tech’s growth strategy. With all compliance, scheduling, reporting, and customer data in one place, the business can confidently scale operations and expand into new sectors without increasing admin overhead.
Future plans include deeper use of financial features as they are rolled out, as well as leveraging Collabit’s project management capabilities to support more complex contracts and multi-sector work.
Customer Testimonial
“Collabit is a one-stop shop for total facilities compliance.”
The difference Collabit has made is clear across every level of the business – from engineers in the field to account managers and customers. Thames Air Water Tech already recommends Collabit to others in the sector, citing its specialist compliance functionality and ability to bring everything together in one system.
