Saved each week
Across administration, operations and reporting.
The customer experience
Aquachem is a growing water treatment and compliance FM company in Ireland. They deliver services to a wide range of clients who expect clear reporting and strict compliance. As their workload expanded, they needed a system that could handle more volume without increasing admin overheads.
We interviewed Shane Neylon, CEO.
“Collabit saves our team at least 20 hours per week across admin, operations, and reporting.”
Before Collabit, the team relied on manual admin for scheduling, quoting, and invoicing. Non-conformances were slow to track, remedial work was missed, and reporting took too long. This slowed decisions and made growth harder.
“Collabit has significantly reduced manual admin. Scheduling, job planning, quoting, and invoicing are now automated, which has eliminated duplication of effort and reduced the risk of human error.”
Aquachem chose Collabit to automate their processes and improve visibility. The system now allows instant non-conformance tracking, more remedial work to be captured, and customised dashboards for KPIs such as engineer productivity and turnaround times.
“Tracking and managing non-conformances is now much more streamlined. What used to take days can now be done instantly!”
The Results
The company now saves more than 20 hours every week across admin, operations, and reporting. They’ve saved thousands in admin costs, improved invoicing speed, and generated
more revenue by capturing remedial opportunities. Clients also benefit from clearer, more professional reports and a cutting edge web portal to show reports, issues and trending results.
“Remedial work has increased noticeably – we’ve seen a 25% uplift. This is because Collabit makes it easier to identify and track issues, so fewer items fall through the cracks.”
Transitioning to Collabit was straightforward thanks to the system’s intuitive design. Support has been quick and reliable, with most queries resolved the same day. The platform continues to improve based on customer feedback.
“The support team has always been responsive and helpful, usually resolving queries the same day”
With Collabit at the centre of their operations, Aquachem has gained full visibility across jobs, compliance, and reporting. Real-time KPIs now guide smarter decisions, while automation ensures nothing slips through the cracks. By capturing more remedial work, accelerating invoicing, and impressing clients with professional reports, Aquachem is already scaling efficiently, winning larger contracts, and will sustain long-term success in the compliance FM sector.
“Our overall experience with Collabit has been excellent. It has transformed the way we operate, saving time, improving compliance, and supporting growth. It feels less like a software system and more like an operational backbone for our business.”
