Support
Help when you need it, from our own team.
Our own team supports every customer, Monday to Friday, 9am to 5pm UK time. Standard support and upgrades are included in your licence.
Call us
020 7183 2400, Monday to Friday, 9am to 5pm UK time (excluding UK public holidays).
Email support
support@collabitsoftware.com. Every request gets a ticket, so you can follow it through to resolution.
Training and account reviews
Our customer success team runs training for new starters and new teams, and holds account management meetings after go-live.
What customers say about support
“Flawless support… they always respond back to queries or other items typically within a couple of hours.”
Primary Water Group
“The support team has always been responsive and helpful, usually resolving queries the same day”
AquaChem
“The patience from the Collabit team made a huge difference.”
East Anglian Air Ambulance
Support questions
What are your support hours?
Monday to Friday, 9am to 5pm UK time, excluding UK public holidays. Emails sent outside those hours are picked up the next working day.
Is support included?
Yes. Standard support and upgrades are included in your licence.
What about training questions?
Training is handled by our customer success team in planned sessions, so the support desk can focus on fixing problems. Refresher training is available after go-live.
Are there guides we can use ourselves?
Yes. Video guides for the office, engineers and the customer portal, written user guides, and guidance built into the pages of Collabit.
Free consultation
Talk to a specialist in your industry.
Our specialists have taken companies like yours from paperwork and spreadsheets to one connected system. In the consultation you get:
- A specialist who knows your industry
- Your own numbers reviewed
- A plan for your workflows and compliance checks
- How the move from your current system would work
- A price for your team
- A live demo using your kind of jobs
- Same working dayWe confirm your time by email.
- The consultationBy Teams, Zoom, Google Meet or phone.
- AfterwardsA written plan and price for your team.
No sales pressure, no charge and no obligation.
Just a quick question? Send us a message.
“The patience from the Collabit team made a huge difference.”
Thank you. Your request is in.
We will confirm your time by email the same working day.