Log customer issues
Create support tickets for calls, queries and customer requests.
Customer service help desk software
Make customer service easy. Resolve tickets faster.
Collabit's full help desk system helps operational teams log, action and communicate on customer issues in one connected workflow. Automatically create support tickets from jobs, collaborate as a team and keep service levels high.
Ticket logging
Team collaboration
Activity timelines
Customer retention
One connected service workflow
Support every ticket from first contact to resolution
Built for busy operational teams that need customer issues tracked clearly and resolved quickly.
Collaborate as a team
Assign, action and resolve tickets together with full visibility.
Review open tickets
Keep on top of outstanding issues and customer follow-up.
Track calls, emails and meetings
View every customer interaction in a simple activity timeline.
Keep closed ticket history
Review past cases and use the history to improve service levels.
Auto-create tickets from jobs
Generate support tickets from non-conformances flagged in jobs.
A clearer service journey
From customer issue to resolved ticket
1. Log the issue
Capture the problem as a structured support ticket.
2. Assign and collaborate
Share work with the right people and keep ownership clear.
3. Track the full activity
Keep calls, notes, emails and meetings on one timeline.
4. Resolve and improve
Close tickets and use the history to improve service.
Built for customer service, operations and retention
- Reduce admin and manual chasing
- Keep all ticket information in one place
- Improve visibility across open and closed tickets
- Deliver a better customer experience
Collabit has proven to be incredibly beneficial for our business, especially with the valuable feedback we receive from our clients regarding the client-facing portal and reporting.
Ray Davies
Technical Manager, Primary Water Group
Sector solutions
Configured around the work your teams deliver
Start with a connected operational platform, then tailor the workflows, forms and reporting to your sector.
Works with the systems you use
Bring your operational information together and share trusted data across the tools your teams already use.
Ready to improve customer service?
Give your team a connected help desk that keeps tickets moving, customer communication visible and service history easy to retrieve.
No obligationTailored to your needsSee real resultsExpert support
Free consultation
Talk to a specialist in your industry.
Our specialists have taken companies like yours from paperwork and spreadsheets to one connected system. In the consultation you get:
- A specialist who knows your industry
- Your own numbers reviewed
- A plan for your workflows and compliance checks
- How the move from your current system would work
- A price for your team
- A live demo using your kind of jobs
- Same working dayWe confirm your time by email.
- The consultationBy Teams, Zoom, Google Meet or phone.
- AfterwardsA written plan and price for your team.
No sales pressure, no charge and no obligation.
Just a quick question? Send us a message.
“The patience from the Collabit team made a huge difference.”
Thank you. Your request is in.
We will confirm your time by email the same working day.